Exchange / Refund Policy

RETURN & REFUND


Should you decide to return your purchase for any reason, simply return the merchandise to our warehouse with all tags attached in the original box packaging to us within five (5) days of delivery and ensure that the item is in its original packaging, unworn and in the same condition you received it.


Products that are sold as packs cannot be returned individually.


Once we receive the returned item, we will inspect it and will process the refund of your payment to your bank account after deducting the shipping fee of AED 20.


We are sorry that you're dissatisfied with your purchase. No need to worry. Please return the item to our warehouse in the original condition. We will reimburse the total amount of the purchased item to your bank account excluding the courier charges.


Exchange


Should you wish we are able to exchange your order for a different size or any other reason, subject to stock availability and our returns policy. Delivery charges for exchanged products will be the responsibility of the customer.


DEFECTIVE ITEMS


In the event that your order is received damaged, we will offer exchange or repair of the item subject to stock availability under the Exchange policy. 


Items damaged as a result of wear and tear will not be considered as defective.


SIZING & COLOUR SPECIFICATIONS


We make every effort to correctly describe the product however, minor variations may occur in color or display because of camera lighting and graphics through no fault of our own and we accordingly cannot guarantee the color will be identical to that displayed on our site.


Sizing may differ according to the item type and you are welcome to return for an alternate size subject to our  returns policy and stock availability.